At The Green Leopard, we strive to provide our customers with a seamless shopping experience and utmost satisfaction. However, we understand that there may be instances where you may need to return a product. Please read our refund policy carefully before making a purchase.
- Eligibility for Refunds:
– Refunds will only be provided for products that are eligible for return as per our return policy.
– Refunds will be issued only if the product is returned in its original condition, unused, and with all original packaging and tags intact.
- Refund Amount:
– As we operate on a shipping-included basis, the refund amount will be the goods value minus the shipping cost.
– Please note that refunds will not be complete if the order has already been shipped.
- Return Process:
– In order to initiate a return and request a refund, please contact our customer support team within [number of days] days of receiving the product.
– Our customer support team will guide you through the return process and provide you with the necessary instructions and a return authorization number (RA#).
– The return shipping cost will be borne by the customer, unless the return is due to a mistake on our part or a defective product.
- Refund Processing:
– Once we receive the returned product and verify its condition, we will process the refund within 30 days.
– The refund will be issued in the same form of payment used for the original purchase.
– Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
- Non-Refundable Items:
– Certain products may not be eligible for refunds, such as:
– Perishable goods
– Personalized or customized items
– Gift cards or vouchers
- Contact Us:
– If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at firstname.lastname@example.org.
Please note that our refund policy is subject to change without prior notice. We recommend reviewing the policy periodically for any updates.
The Green Leopard reserves the right to make the final decision regarding refunds, based on the terms outlined in this policy.